Shell Lubricants Distributor
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Technical Support

How do I find / search for a product?

On the Home Page, which is located on the top right of the screen. Click on the magnifier icon and key in the keyword you require, and click back the icon or press enter. You will now see your search results. Please note that special characters in the name is not allowed in searching.

Whom do I contact if I cannot find the Product I was looking for?

On the Home Page, you can click on 'Contact Us' tab , and the the contact screen shows a list of contacts by branch. Locate your nearest location and contact the Products & Technical number or use the email address.

Whom do I contact for Help?

This is the same as the question above. Locate the tab 'Contact Us' at the top of the screen and this will give you access to contact numbers and email addresses for the Products & Technical Support located in each branch. Each Engineering Department Staff in office can help you with your queries.

How do I order a product listed here?

Go to the top right, Click on the 'Login' and you will be able to orders and check the order status. (Please note that only Teck Guan Prestige Club Members are allow in ordering and check price.)

I have a customer question or complaint - whom can I talk to?

In order to make a customer complaint or ask a question about our products or a specific Shell station, you can contact Shell in your country by using our contact form or by looking up the contact details of the local Customer Service Centre on the country website.

Why is an engine oil’s ability to cleanse important?

Keeping engine components clean is essential as it keeps them in good condition. If your engine components are dirty, oil may not be lubricating and protecting the engine properly. Dirt build-up can also lead to premature engine damage. Shell engine oils are designed to clean and protect engines for improved performance.

Why is the choice of engine oil so important?

Oil is the lifeblood of your transport. If the wrong kind is used, the engine is at risk of increased wear and corrosion. Formation of blockages can also lead to engine seizure. By putting Shell oil in the engine, you can carry on motoring with confidence and experience the feeling that your transport has just been serviced – all for less than the cost of a tank of fuel.

What is engine oil made from?

Engine oils are made up from three important ingredients – base oils, viscosity modifiers and performance additives. These are carefully selected and skilfully blended to enable the oil to provide maximum engine protection.

Is it important to change oil and how often should I do this?

You should change your oil and filter at or before the end of oil-change intervals indicated by your vehicle manufacturer. These are based on distance travelled or time. Regular oil changing helps to keep your engine oil in good condition and provide the best protection for all of your engine components.

How should I dispose of used oil?

Used oil can pollute the environment and should never be poured down the drain. In many markets it is also illegal to do this. Instead, take your waste to an official oil-disposal or recycling bank (these are often located at local refuse collection points). Alternatively, ask your local authority recycling officer for guidance.

Why is there a range of engine oils and how do I know which one to choose?

Car-owner handbooks will give you a minimum oil specification. However, you may wish to trade up to a better specification engine oil. Choosing the correct engine oil for a vehicle depends on:

the car’s type – a high-performance car needs higher performance oil.
the car’s age – a lot is expected from new technology engines: high performance coupled with fuel efficiency. Advanced oils have been developed to help keep pace with increased engineering demands. For example, modern cars have blow-by-gas recirculation that can cause extreme oxidation in old-technology oils and sensitive exhaust gas after-treatment devices that can be poisoned by inappropriate oils.
the driving environment – modern motorway driving and heavy stop-start traffic requires higher quality oils to prevent increased engine wear and tear.

You may prefer one of our application-based products, such as Shell Helix HX7 K, which is specifically designed for cars that have been driven more than 100,000 km.

To find the right oil for you quickly and easily, try our Shell LubeMatch tool.

Why is Shell Helix any better than other leading brands?

We have put Shell’s years of know-how in oil development into every aspect of the Shell Helix formula – from the base-oil technology through to the additives’ selection and blending. We have also channelled the experience we have gained in supporting leading racing teams, such as Scuderia Ferrari, into the Shell Helix formula. It is designed to meet challenges, so no matter how stressful your driving conditions, Shell Helix will help to clean and protect your engine.

Why should I buy Shell Helix when I can buy additives off the shelf and mix them with existing oil?

Adding an uncontrolled volume of additives to your oil is like putting salt on your dessert. It takes years of additive blending experience to come up with the right formula for Shell Helix oil, and the way the various additives are mixed in with the base oil is crucial to the oil’s overall performance. So our strong advice is “do not add additives” if you aim to get the most from your car. The addition of additives may lead to expiration of the vehicle manufacturer’s guarantee.

Will I really notice the difference if I don’t make frequent oil changes?

Not changing your oil on a regular basis can significantly reduce the level of protection provided against engine wear. Engine oil acts as a reservoir for all kinds of by-products that form when the fuel burns, including soot, sludge, water and acidic material, as well as unburned and partially burned fuel. At the same time, the stress placed on the oil during engine operation gradually depletes the components that determine the oil’s performance. Refreshing the oil on a regular basis ensures that the right balance of components is present in the oil.

It also removes waste materials that might otherwise result in increased deposit formation, corrosion of metal components and increased wear.

Why not just keep topping up the engine oil?

If you simply keep on topping up your oil, you put more stress on the older oil that remains in the engine. And this stress issue has become worse in recent years as lighter, modern engines now run with about 25% less oil in their sumps. Shell Helix oil has a powerful ability to clean up your engine components and goes on keeping engines clean through to the next oil change.

Do most people drive under severe driving conditions?

A recent study in Europe showed that 75% of car journeys involved trips shorter than 10km. These trips often incorporate a high level of stop-start driving, which can result in greatly increased engine wear if oil is not changed on a regular basis.

Why has there been a move towards synthetic motor oils?

The move towards synthetic oils has been driven by demand for lower-viscosity oils of consistently high quality in order to get the most from today’s high-performance engines. Original Equipment Manufacturers (OEM) demand higher performance levels, and engines are designed to perform at their best using lower viscosity oil.


What exactly do you mean by the term synthetic?

Synthetic oils are manufactured from crude oil or gas using advanced chemical processes. This is in contrast to mineral base oils, which are complex mixtures of naturally occurring hydrocarbons found in crude oil.


What benefits does Shell Helix Ultra with PurePlus Technology provide to engines?

Unsurpassed Sludge Protection – preventing dirt build-up with exceptional cleaning power

The formula features a unique and powerful combination of Shell PurePlus Technology with high performance additives. This means that no other motor oil cleans the engine better1; it not only helps prevent dirt particles from sticking together to form sludge, which can seriously impact engine power, but it also protects the engine from harmful deposits that can affect the car’s performance.


Less top-up
A low evaporation formula results in up to 50% less evaporation loss compared to inferior oils, meaning drivers don’t need to top-up2 the oil as frequently. 

Effective even in extreme temperatures
Oil is the lifeblood of an engine and keeps things running smoothly no matter how testing the journey may be. Even in -40 degrees celsius thanks to enhanced viscosity features, this superior motor oil continues to flow smoothly. It flows up to three times faster than required by the latest industry standard, allowing the engine to warm up quickly3 and reach optimum performance sooner. The oil also stays stronger for longer in extreme high temperatures to keep protecting the engine. It provides superior resistance to oil degradation, up to 32% better than the latest industry standard4.

Who are the key OEMs which has Shell’s approval?

Shell Helix Ultra with PurePlus Technology has received the seal of approval from some of the world’s most respected car manufacturers including Maserati, Mercedes, Ford, Honda, GM, Chrysler and Hyundai. It is used in Ferrari GT cars from the moment they come off the production line and the Scuderia Ferrari team also uses a special race blend in its F1 track car. This year, Shell has embarked on an engineering partnership with BMW Motorsport. Shell scientists and BMW Engineers will work together to further develop cutting edge motor oil technology for race cars which will ultimately also benefit everyday drivers.

If you can't find what you're looking for on the site, please get in touch and one of our specialists will be happy to help. Just fill in your details below, typing your question in the box indicated. Your query will be referred to whoever's best qualified to answer it and we'll contact you with an answer as soon as possible - usually within 24 - 48 hours.